Refund Policy

The test fee is non-refundable once a test result is delivered, because the service and the live payment path have been used.

If money leaves your account but you never receive a result, email hello@testmypayment.com with the order reference. We will check the payment provider's records and refund a confirmed paid order if we cannot deliver the result.

A declined test payment is still a delivered test result and does not qualify for a refund of the ¥1 fee.

The report is generated and delivered immediately after payment. If it is not delivered, or a technical fault prevents you from accessing it, contact us within 14 days. We will restore access or refund the fee if the issue cannot be resolved.

Because the report is personalised and delivered instantly, we do not offer change-of-mind refunds after you have accessed it. If you believe the report is materially incomplete or not as described, tell us — we will review the case fairly.

The report is general preparation guidance, not a promise that a particular payment will succeed. A later payment decline is not, by itself, grounds for a refund.

Email hello@testmypayment.com with the subject “Refund request”, the order reference, the email used for the order and a short description of the issue. We may ask for screenshots or additional information.

Approved refunds are returned to the original payment method where possible. Processing time depends on the payment provider and your bank.

Please contact us first so we can resolve the problem. If you raise a chargeback, we may provide the payment provider and your bank with order and delivery records. Fraudulent chargebacks may lead to the service being refused.